Professional support around the clock

With CERTAS support line, we ensure that internal and external services are available reliably and quickly. Whether it's a hotline for customers or a triage for internal requests, our qualified employees adapt individually to your needs. On your behalf, we process calls, e-mails and signals from third-party systems. We find a solution for every challenge.

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Calls answered by professionals outside your working hours

With CERTAS support line, your company can be reached by phone 24/7, 365 days a year. If necessary, our trained staff will also mobilise third parties defined by you, such as technicians for car parks, lift services or facility management.

CERTAS support line tailored to your needs

We would be pleased to work with you to determine how we can best support your company. 

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Immediate response

We respond to every signal without delay and do not hesitate to take the measures agreed with you.

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Fast intervention

By verifying every alarm, we help to avoid costly false alarms. The relevant emergency and rescue services will only be contacted in an emergency.

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Contact with Certas employees

At Certas, your security concerns are handled exclusively by our trained employees.

We see what you don’t, and that starts working when you stop.

How does CERTAS support line work?
  1. Professional support around the clock
    CERTAS support line takes over your customer service every time it is not possible for you to do so. Our trained employees provide support according to your instructions 24 hours a day, 7 days a week and 365 days a year. 
  2. Prioritisation of concerns
    We take different measures depending on the concerns and urgency, be it calling in a third party (such as a technician or facility manager), forwarding the call to you or sending you the call log by email.
  3. Controlling
    Provision of and discussion about the detailed report.
How does CERTAS support line work?