We see a positive trend with the Certas alarm monitoring centre. It has no competition in Switzerland. The most important factors for an alarm monitoring centre are immediate availability/handling by telephone along with a contact person. We have witnessed a very positive development in this area, too. However, the Certas instructions definitely need optimization because they are challenging for the customer to understand. The Certas portal also gives reason for hope.
Hans Göldi
Security consultant
Raiffeisen Switzerland